Shipping policy

Shipping Policy

Processing time

We process orders within 2–5 business days, excluding weekends and holidays. Personalized or made-to-order items may have additional production details on their product pages. If a significant processing delay affects your order, we will contact you by email.

Shipping rates and delivery

We currently ship within the United States. Available shipping methods, costs, and estimated delivery times are displayed at checkout before you place your order. Delivery estimates begin after processing and are not guaranteed. Carrier delays, holidays, weather, and other circumstances may affect delivery.

Tracking

When your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may take up to 24 hours to appear.

Damaged, defective, incorrect, or missing orders

If your item arrives damaged, defective, or different from what you ordered, email support@knwcc.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. Please keep the packaging while we review the issue. We will work with you on a resolution under our Return & Refund Policy.

If tracking shows a package as lost or delivered but you cannot find it, contact us at support@knwcc.com with your order number so we can help investigate with the carrier.

Returns

For return and refund details, please see our Return & Refund Policy.

Contact

For shipping questions, email support@knwcc.com.