Refund policy

RETURN & REFUND POLICY

Because our products are custom-made and personalized specifically for each customer, all custom-order sales are final. We do not accept returns, exchanges, or refunds for personalized items unless the item arrives damaged, defective, or we made an error on your order.

Please review all names, spelling, colors, sizes, photos, and other customization details carefully before placing your order. We are not responsible for errors in information submitted by the customer.

HANDMADE VARIATIONS

Because each product is handmade, minor variations in color, placement, shape, or size may occur. Colors may also appear slightly different depending on your screen. These small variations are part of the handmade process and are not considered defects.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.

After reviewing the issue, we may offer a replacement, repair, store credit, or refund when appropriate.

ORDER CHANGES AND CANCELLATIONS

Changes or cancellations must be requested within 24 hours of placing the order. Once production has started, the order cannot be changed or canceled.

SHIPPING ISSUES

We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is lost or damaged during shipping, please contact us so we can help you file a claim with the shipping carrier.

By placing an order with K&W Custom Creations, you confirm that you have reviewed and accepted this policy.